Privacy Policy

Introduction

techadvisorix AG ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our medical billing services, or interact with us in any capacity.

This policy applies to all personal data processing activities conducted by techadvisorix AG, located at Kirchstraße 182, 04623 Leipzig, Saxony, Germany (Registration Number: HRB846315, VAT Number: DE847563721).

Data Controller Information

techadvisorix AG acts as the data controller for personal information collected through our services. If you have any questions about data collection or how we use your information, please contact us using the details provided in the contact section below.

Data We Collect

The data collection practices we employ are designed to provide you with the best possible service whilst maintaining strict privacy standards. We collect the following types of personal information:

Personal Identification Information

• • Name, email address, phone number
• • Practice or organisation name and address
• • Professional credentials and specialisation
• • Job title and role within your organisation

Healthcare and Business Information

• • Medical practice information and patient data (when providing billing services)
• • Billing records, claims data, and financial information
• • Insurance information and payment details
• • Practice management and operational data

Technical Information

• • IP addresses, browser type, and operating system
• • Website usage data and interaction patterns
• • Device information and access logs
• • Cookies and similar tracking technologies

How We Use Your Information

We process your personal data lawfully and transparently. Here's how we use your information and the legal basis for each type of processing:

Service Provision (Contract Performance)

• • Processing medical billing claims and managing revenue cycles
• • Providing customer support and technical assistance
• • Managing your account and service preferences
• • Communicating about service updates and important notices

Legal Compliance

• • Maintaining records as required by healthcare regulations
• • Complying with financial reporting and audit requirements
• • Responding to legal requests and regulatory enquiries

Legitimate Business Interests

• • Improving our services and developing new features
• • Conducting market research and business analysis
• • Protecting against fraud and ensuring security
• • Marketing our services to existing and potential clients

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our cookie usage, please refer to our comprehensive Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • With trusted service providers who assist in delivering our services
• • When required by law or to comply with legal processes
• • To protect our rights, property, or safety, or that of our clients
• • In connection with a business merger, acquisition, or sale
• • With your explicit consent for specific purposes

Data Security

We implement robust security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• • Encryption of data in transit and at rest
• • Regular security assessments and penetration testing
• • Access controls and authentication protocols
• • Employee training on data protection and security
• • Compliance with ISO 27001 security standards

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods are determined based on:

• • The nature of the data and the purposes for which it was collected
• • Legal and regulatory requirements in healthcare and finance
• • Your relationship with our company and service usage
• • Legitimate business needs and operational requirements

Generally, we retain client data for a minimum of seven years after the end of our service relationship, in accordance with healthcare and financial record-keeping requirements.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have several rights regarding your personal information:

Access and Portability

Your rights include the ability to request access to your personal data and receive a copy in a structured, machine-readable format. You may also request that we transfer your data directly to another service provider where technically feasible.

Correction and Deletion

You have the right to request correction of inaccurate personal information and, in certain circumstances, the deletion of your personal data. Please note that deletion requests may be subject to legal and regulatory retention requirements.

Restriction and Objection

You may request restriction of processing in certain circumstances and object to processing based on legitimate interests. You also have the right to withdraw consent where processing is based on your consent.

International Data Transfers

As a European-based company, we primarily process data within the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including:

• • Standard contractual clauses approved by the European Commission
• • Adequacy decisions for countries with appropriate protection levels
• • Binding corporate rules and certification mechanisms
• • Your explicit consent for specific transfers

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by other communication methods.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out using the contact information below:

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).